Less retyping and chasing
Automatic work-order processing and fault-report requests reduce manual data entry and back-and-forth emails.
For letting agents & property managers
Less time chasing repairs.
More time managing properties.
For nearly 20 years, we’ve developed our booking systems to make life easier for letting agents. Our latest portal gives your team a simpler way to raise repairs, arrange tenant bookings and check progress.
See the portal in action
A simpler process for agents and tenants
Watch a repair move from work order to booked appointment.
Demo uses fictional details; waiting times shortened.
Less administration, clearer updates
More time for the properties you manage
A clearer picture of the fault
Tenant descriptions and photographs help our team assess the problem before arranging the next step.
Easier for tenants and agents
Tenants choose from available appointments online. Your agency has one overview of its repairs, with completed jobs visible for 14 days.
How it works
From work order to appointment
Upload the details you already have. The portal handles the initial information collection, and our team reviews the fault before arranging what happens next.
Upload your work order
The portal extracts the information automatically, usually in around 10–15 seconds, and prompts you for anything missing. If the appliance is rented, simply tick the relevant box.
The job is raised automatically
Once the upload and required details are complete, the repair is added to our system. The tenant receives a link to a short online fault report to describe the problem and upload photographs.
MARRS reviews the fault
Our team assesses the information and sends the tenant a booking link, or provides your agency with a quotation where appropriate.
The tenant chooses a suitable day
The tenant chooses from our available appointments online, and the appointment is booked automatically.
Check progress in one place
Log in to view your agency’s jobs and their current status, without contacting the office for every update. Completed jobs remain visible for 14 days.
Automated intake runs 24/7, including weekends
Work-order processing and tenant fault-report requests can continue outside office hours. This applies to automated intake and information collection; engineer visits, team assessments, quotations and emergency assistance are not available around the clock.
A few useful answers
Before you get started
How do we get access?
Access is currently being rolled out to letting agents as work orders are received. Contact MARRS to arrange access for your agency.
What if information is missing from the work order?
The portal prompts you to supply the missing information so the required details are complete before the job is raised.
How does the tenant book?
After MARRS reviews the fault report, the tenant receives a link to choose from available appointments. Where appropriate, we provide your agency with a quotation first.
Can we track our repairs?
Yes. The portal shows the current status of your agency’s jobs. Completed jobs remain visible to agents for 14 days.
Bring your agency’s repairs into one place
Contact our Coventry team to arrange portal access and discuss working with MARRS.
Find out how we use your information in our privacy notice.