PLEASE NOTE:

There is currently an error on our site which allows you to select delivery options for 'collect in store only' products. If a product is listed as collect in store only we reserve the right to refuse delivery regardless of the delivery option selected

We are in the process of arranging changes to our site to rectify this fault, thank you for your cooperation.

These Terms and Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site. You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones.

Please note that different terms, including prices, charges for services, availability, delivery times and returns policies, may apply to purchases made in our store. Very occasionally the price displayed in your local store may differ from a national price quoted on this website; this may be due to a store sale of ex-display stock or similar, other price fluctuation, or a ticketing delay.

If you choose to order and Collect, your purchase will not be subject to these Terms and Conditions but the normal in-store terms of sale and statutory rights will apply. In particular, order & collect purchases are not eligible for Distance Selling "change of mind" cancellations. 


Our Contract
 

After you submit an order we will email confirming the order details. We will also call you within 24 (working) hours to confirm your order and discuss delivery.

Subject to the paragraph headed "IMPORTANT" below, acceptance of your order and the creation of a contract between us will only occur when we call you confirming your order. We will discuss details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case we will email you to tell you so.

Order & Collect

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error (e.g. the price or description of a product you have ordered) we may cancel your order at any time up to the point we send you the product(s) (even if you have received your Order Confirmation email). If we do cancel your order, you will receive a full refund of any charges already paid.

Prices and Payment


All prices and charges on this site are in UK pounds. They include any VAT payable. Delivery, installation and recycling charges are only included where specified.

The total cost of your order will be the price of the products you order, the applicable delivery charge (if any), plus any additional services you choose. All these will be set out clearly in your Shopping Basket before you submit your order.

Subject to the paragraph headed "IMPORTANT" above, prices, offers and products are subject to availability and may change before, but not after, we confirm your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.

We accept payment by most major credit and debit cards. Payment is deducted when you process your order. back


Restrictions - Age Requirements and Limits on Orders
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

Delivery details

Please see our delivery details page: www.marrsdomestics.co.uk/Delivery-Details.aspx

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, these cannot be guaranteed as occasionally delivery times may be affected by factors beyond our control.


Installation
We offer a high quality and efficient installation service for many household items. If installation is available, you will be offered it as part of the order process.

Scrap Collection
For many larger products we offer to remove your old appliance for free. If scrap collection is available you will be offered it as part of the order process. IMPORTANT: Your old appliance must be empty. Fridges and freezers must be fully defrosted. Your old appliance should be safely disconnected prior to our arrival.

Returns and Aftersales Policy

Unopened goods


We will exchange or refund your purchase up to 14 days following the day of delivery, but it must be returned unopened and in its original packaging, complete with any free gifts or accessories provided. The return must be carried out using one of the three methods described below.

Distance Selling Regulations
If you open the goods to inspect them, you can cancel your purchase up to 7 working days* following the day of delivery providing you have not used them.

You can cancel your purchase by:
1. returning the product to one of our stores with your receipt and bringing the card you paid with so we can credit it, or
2. Arranging for us to collect the item, a collection fee of £10 will be payable.

* "working days" means all days other than Saturday, Sunday and Public Holidays

If cancelling your purchase under the Distance Selling Regulations, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed. It should be returned with the original box and packaging, along with any accessories you received with it. Any free gifts received with the product must also be returned.

If you follow the above, we will issue you with a full refund for the cost of the product minus any delivery charge paid. We also reserve the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

Whilst the goods are in your possession you must take reasonable care of them and not use them.

We cannot cancel your purchase when:

you have collected the item
you return your product to a store without proof of purchase
the goods were a special order to your specification

Faulty goods
The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, you will need to contact the manufacturer and arrange for an engineer to visit. We will of course assist in anyway that we can. If the manufacturer agrees an exchange we will be happy to assist.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.


This Website
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Rental repairs
Rental repairs are carried out free of charge providing there is no evidence of physical damage or misuse. You are also required to report faults promptly as more serious faults caused by failure to notify may be chargeable. Please see the rental terms and conditions which can be found here www.marrsdomestics.co.uk/rentalterms.aspx

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Washing Machines Coventry